Six Sigma for Mumbai's Dabawalas

16 September 2007 |

I had posted from one of the leading magazine/sites about the Mumbai Dabawalas in discussion board. Read More. Their efficiencies is one the most recognised in the world.

Dheeraj had sent me a message on the discussion board

Answer the following question of the Six Sigma Mumbai Tiffinwallas case study for 1-2 pages...

  1. Discuss Value work involved in Mumbai Tiffinwallas
  2. What are entrepreneurial qualities of 5000 tiffinwallas?
  3. How Tiffinwallas got fame as Six Sigma level service providers?
I tried to search for any case study on the net and finally found one that should answer some the of the questions raised. Read More

Personally I have never availed their services. But when you see them in morning managing the tiffins in the Mumbai trains, you will be amazed with the skills they display.

Regards,

Santosh Puthran

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